Course information: REQUIRED --- see definition of required course below.

Using the TTY (Teletypewriter) window, you can communicate with the hard-of-hearing and speech-impaired population using the TTY (Teletypewriter) window. TTY is also known as TDD (Telecommunications Device for the Deaf), and it provides persons with hard-of-hearing and speech impairments the ability to communicate over the telephone system. This training will focus on the technical use of the TTY located on the 911 Console and FCC Recommendations for testing and communication/etiquette when providing service to this targeted audience.

*Self-enroll
*Self-paced
*Certificate available
*Video instructed
*Slide deck included - download


Current through Register Vol. 41, No. 50, December 15, 2022

Pursuant to K.S.A. 2020 Supp. 12-5364 and amendments thereto, all public safety answering point (PSAP) personnel who operate any equipment or technology provided by the NG911 hosted solution ("solution"), which is the statewide system for handling emergency calls, shall complete approved training that includes the following:

(a) Obtaining proficiency on all appropriate tools, equipment, and technology provided by the solution that they may be expected to operate within the public safety communications center;

(b) creating, accessing, and updating incident data;

(c) utilizing existing communications tools or available technologies, or both, to meet operational needs in both normal modes and backup modes;

(d) operating solution computer systems;

(e) operating solution records management systems;

(f) operating solution telephone systems, including integrated administrative systems, TTY/TDD, and other equal-access technologies;

(g) maintaining solution equipment functionality within established parameters; and

(h) using evolving and emerging technologies as these technologies are added to the solution.

Authorized by and implementing K.S.A. 2020 Supp. 12-5364; amended by Kansas Register Volume 40, No. 39; effective 10/15/2021.