Welcome to the KS NG911 Learning Center! We're thrilled to offer an online education platform, dedicated to advancing the skills and knowledge of 911 Public Safety Professionals in Kansas. Log in to access your courses and get started on your professional development journey.

Our team is always here to help you out. If you have any questions about the platform, please contact your liaison.
Thanks
Kansas 911 Team

This year, RapidDeploy is thrilled to introduce the RapidDeploy Superstar Award, recognizing extraordinary individuals who have significantly impacted lives by leveraging Next Gen 911 technology.

This award specifically honors heroes from ECCs and PSAPs nationwide that have effectively utilized RapidDeploy’s Radius Mapping solution in a life-saving emergency incident.  Please notify your Liaison if you have an incident that should be considered for this honor.  #KSPROUD

Welcome to KSNG911

Learning Center

Radius Mapping Spotlight - 7/19/2024

Due to Crowdstrike issue overnight


In Radius mapping, you are still able to accept Signals for those attempting to call 911 that may not be able to connect due to service disruption.

Example: Your CAD has lost connectivity to the network, your Radius map will still be populating call signals with the data of the callers.


In your Signals Queue, under My Calls, any calls that you "Accept" will be converted to a call and you can work with it, just as you would a regular 911 call, including receiving devise-based location and supplemental information. You can also use SMSChat to communicate via text with any callers unable to reach 911 by voice.

Agencies can still see a caller who tried to make a call, but the phone line never connected due to the network outages or long queues caused by high call volumes. 

Click the link below for the full article.

Disclaimer


The Kansas 911 Coordinating Council is asking that each user of the KSNG911 System take five critical courses tailored to enhance the proficiency of Kansas Hosted Solution users. The end users will gain knowledge designed to significantly improve their performance on the hosted solution and enable them to utilize the system to its fullest potential. Following the successful completion of these critical courses, the user will gain unlimited access to the catalog. 
 
Additionally, the Kansas 911 Coordinating Council is making available a course catalog intended for, and participation is restricted to, users of the Kansas 911 Hosted Solution. Participating in the course catalog is strictly voluntary. 
 
The implementation and use of the methods acquired during any of these training fall within the purview of the local agency and end user. It is incumbent upon them to ensure that these methods are properly integrated into daily operations. This responsibility is vital for the successful application of the techniques learned in the training courses.
 
The Kansas 911 Coordinating Council, along with its representatives and the authors of the enclosed training, will not be held liable for any special, incidental, indirect, or consequential damages of any kind that may arise from or be connected to the access or use of the services provided within this training platform. It is important to note that the Council, its representatives, and authors have taken all necessary measures to ensure that the information contained within the platform is accurate and up to date to the best of their knowledge. However, users should always exercise their own discretion and judgment when utilizing the training content and recognize the training catalog should not be considered a comprehensive education for processing emergency calls. Instead, these courses are intended to serve as supplementary resources to augment the knowledge of end-users and a local training program. It is recommended that PSAPs seek guidance from their legal counsel before implementing training. 
 

KAR 132-5-1

132-5-1. Training standards; technology and operations of the next generation 911 (NG911) hosted solution. Pursuant to K.S.A. 2020 Supp. 12-5364 and amendments thereto, all public safety answering point (PSAP) personnel who operate any equipment or technology provided by the NG911 hosted solution ("solution"), which is the statewide system for handling emergency calls, shall complete approved training. For a list of that training please visit State of Kansas Secretary of State.

https://sos.ks.gov/publications/pubs_kar_Regs.aspx?KAR=132-5-1